Account Deletion

1. Request deletion

Use Delete account in your signed-in profile settings. If you cannot sign in, email support@glowbookpro.com from the address linked to your account with the subject “Delete my GlowBook account”. We may verify identity or account ownership.

2. What happens

• Account access will be disabled.
• Profile information and customer content no longer required will be deleted or anonymized, and salon accounts will be deactivated.
• Existing appointment records may be anonymized instead of deleted so salons can retain an operational history.

3. Information that may be retained

Payment receipts, invoices, payment audit evidence, and related financial records may be retained for at least 24 months and longer when Moroccan law, tax, fraud-prevention, or dispute requirements apply. Restricted backups expire under the backup schedule. Retained information is not used for unrelated marketing.

4. Timing and help

An in-app request disables access immediately after successful processing. Support requests are handled within a reasonable period after verification. Contact support first if you only need to correct profile information or recover access.