Subscription and Refund Policy

1. Plan, package, and permanent reference

Before paying, the salon selects the plan and package shown in GlowBook. The resulting amount and permanent GlowBook payment reference identify that exact selection and cannot be reused, edited, or transferred to another payment. Subscriptions do not renew automatically during the manual-payment launch period.

2. Payment and verification

Instant transfer, standard transfer, and approved cash handover are the supported launch methods. An uploaded receipt is evidence for review, not proof that GlowBook received the funds. Access activates only after an authorized agent verifies the money in the company account or confirms the cash and issued receipt.

Instant transfers are normally reviewed within 24 hours. Standard transfers may require up to two Moroccan working days. These are estimates, not guaranteed activation times.

3. Activation, renewal, and suspension

A new paid period starts when payment is approved. A renewal approved before the current period ends extends from the existing end date. After expiry, a five-day grace period applies. A timely payment under genuine verification pauses suspension while it is reviewed; otherwise access is restricted after grace. Existing salon data is preserved and full access returns after valid approval.

4. Rejected or corrected evidence

GlowBook may reject unreadable, duplicate, inconsistent, or unconfirmed payment evidence, or request a corrected receipt with a reason. A rejected renewal receives at least 24 hours to submit corrected evidence where the payment workflow permits it. Fraudulent evidence may lead to account restriction and investigation.

5. Cancellations, refunds, and disputes

A payment request may be cancelled before funds are received, but its permanent reference remains reserved. To request a refund, correction, or dispute review, email support@glowbookpro.com with the salon name and payment reference. Eligibility, amount, method, and timing are reviewed against the payment facts, service already supplied, the final commercial refund schedule, and mandatory Moroccan law. No text in this policy removes mandatory legal rights.

6. Confirmation and records

Approved payments receive an activation confirmation and billing record showing the salon, plan, package, amount, permanent reference, activation date, and expiration date. GlowBook preserves financial and verification evidence for the applicable legal, accounting, fraud-prevention, and dispute periods.